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Units > Transportation Management Office

                                                 Joint Personal Property Shipping Office Northeast
                                                      Poised to Assist With Your Movement Needs

JPPSO Northeast is ready and available to assist with your personal property movement needs. Our customer service department operating hours are from 7:30 a.m. to 6 p.m. It is our hope that having coverage until 6 p.m. will afford you, our customer, greater flexibility when making move arrangements.

Our team of subject matter experts are poised to assist you with your movement needs. Technicians are available to lend a hand with:

     · Clarify entitlements
     · Update customer records
     · Arrange for delivery of your shipment
     · Change delivery dates
     · Trace your shipment (locate your property)
     · Privately owned vehicle guidance
     · Nontemporary (Permanent) storage guidance on extending/releasing property
     · Claims guidance/points of contact
     · Furnish documentation (GBL's/Inventories)
     · Provide Carrier/Agent contact information 
     · Time Limit Extension (TLE) guidance

Customers are encouraged to keep JPPSO abreast of their contact information at all times. Doing so will facilitate delivery of vital shipping information to you and afford us the best opportunity to meet your move expectations. Our Customer Service phone number is 781-377-7627.

Through our Interactive Voice Response (IVR) system, customers have access to detailed information on their household goods shipment 24 hours a day, 7 days a week. To access the IVR, call toll free 1-800-235-7776.

Additionally, customers can access detailed key shipping information, links and videos on the Air Force Move (AFMOVE) Web site at You are strongly encouraged to utilize the site during your entire move process.

tabShaw TMO Hour Changes 
Effective Dec. 1 2014, the 20th Logistics Readiness Squadron Passenger Travel and Personal Property offices will implement new customer service hours as follows: 

Monday - Tuesday:  Open 9 a.m. - noon
Tuesday:  Mass briefings for CONUS moves will be at 1:30 p.m., at the Education Center, Room 135
Wednesday:  Mass briefings for Personally Procured/DITY Moves will be at 1:30 p.m., at the Education Center, Room 135
Thursday - Friday:  Open 9 a.m. - noon
Thursday: Mass briefings for overseas moves at will be 1:30 p.m., at the Education Center, Room 135

All mass briefings are by appointment only. 

To register for a briefing or for questions, contact (803) 895-8614 or DSN 965-8614.

If there is an emergency (example: travel within 24 hours or PCS within 7 days) contact the on-call representative at (803) 983-0295.

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