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Shaw changes travel companies

Bruce Pauly, 20th Logistics Readiness Squadron passenger travel chief, sorts through paperwork for the commercial travel office, Shaw Air Force Base, S.C., June 4, 2013. The CTO recently had a change in partnering travel companies. WingGate Travel replaced Rodgers Travel as the supporting company for the CTO at Shaw. (U.S. Air Force photo by Airman 1st Class Ashley L. Gardner/Released)

Bruce Pauly, 20th Logistics Readiness Squadron passenger travel chief, sorts through paperwork for the commercial travel office, Shaw Air Force Base, S.C., June 4, 2013. The CTO recently had a change in partnering travel companies. WingGate Travel replaced Rodgers Travel as the supporting company for the CTO at Shaw. (U.S. Air Force photo by Airman 1st Class Ashley L. Gardner/Released)

SHAW AIR FORCE BASE, S.C. -- The Shaw Commercial Travel Office made a change in travel companies here, June 1. WingGate Travel replaced Rodgers Travel as the supporting company for the CTO at Shaw.

WingGate Travel is now issuing all commercial tickets for the Department Of Defense members who are permanently changing duty stations or going on temporary duty.

"With this change it should be 'business as usual,'" said Bruce Pauly, 20th Logistics Readiness Squadron passenger travel chief. "The change of CTOs came about because of the expiration of the Rodger's Travel contract."

One of the changes in the contract is that the CTO is no longer required to give Passenger Travel paperwork on tickets purchased with a member's Government Travel Card.

"Individuals will have to be more involved when it comes to getting the receipts for their tickets," said Senior Master Sgt. Frank Graziano, 20th LRS superintendent.

WingGate will be emailing ticket invoice receipts directly to the member and from there it will be the member's responsibility to print a copy of their E-ticket receipt that must be filed with their travel voucher, he said.

Members will have 90 days from the receipt of the email to print out their E-ticket. After 90 days, members will be unable to get a receipt online and WingGate Travel will need to be contacted to get a receipt.

Also, under the new contract, manning in the CTO office has been reduced to one person so customer service in the office will be on a first-come, first-served basis.

Members are highly encouraged to call 803-666-8720 and speak with a CTO representative in order to make travel reservations.

For  further questions or concerns, call 895-1570/71/72 for assistance.