20th CPTS Customer Service Information

The 20th CPTS is open for walk-ins on Monday, Wednesday and Friday.

We host Separation/Retirement Briefings on Tuesdays at 1 p.m. in the MPF (Building 1118), and the Weasel In-Processing on Thursdays at 8 a.m. and 1 p.m. at Health Promotions (428 Shaw Dr., Shaw AFB, SC 29152).

  • Members in attendance must be in uniform and hand carry orders.
  • Please arrive 15 minutes early to ensure all required documentation is present at the time of check-in.
  • Please be advised, briefings are mandatory for all members physically located on or within the local area of Shaw AFB.

In the event you are not within the local area or can’t make our customer service hours, we encourage the use of the Comptroller Services Portal (CAC Enabled). Additional information can be obtained by calling 803-895-1529. The 20th CPTS does not currently advise customers over the phone.

Separation/Retirement or Weasel In-Processing Sign Up

 

Customer Service Hours

Briefings

Monday

9 - 11 a.m.
1 - 3 p.m.

 

Tuesday

Customer Service Counter Closed

Separation/Retirement Briefing
1 p.m. in the MPF (Building 1118)

Wednesday

9 - 11 a.m.
1 - 3 p.m.

 

Thursday

Customer Service Counter Closed

Weasel In-Processing (Finance and Medical)
8 a.m. and 1 p.m. at Health Promotions (428 Shaw Dr.)

Friday

9 - 11 a.m.
1 - 3 p.m.

 

Contact Us

(803) 895-1529