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20th CS puts in work

U.S. Air Force Airman 1st Class Velenzia Varner, 20th Communication Squadron client systems technician works on an iPhone at Shaw Air Force Base, S.C., Jan. 22, 2018. Varner sets up iPhones using a blackberry server for anyone on base who uses them as work phone such as superintendents, commanders and first sergeants. (U.S. Air Force photo by Airman 1st Class BrieAnna Stillman)

20th CS puts in work

U.S. Air Force Airman 1st Class Eleanor Anderson, 20th Communication Squadron (CS) client systems technician, works on updating a computer to Windows 10 at Shaw Air Force Base, S.C., Jan. 22, 2018. Windows 10 is designed to be more user friendly and secure than Windows 7. To update the computers, the 20th CS uploads Windows 10 over a network server to erase Windows 7. (U.S. Air Force photo by Airman 1st Class BrieAnna Stillman)

20th CS puts in work

A 20th Fighter Wing Airman inputs codes to implement Windows 10 updates at Shaw Air Force Base, S.C., Jan. 22, 2018. The 20th Communication Squadron has worked on approximately 3,000 computers throughout Shaw and has about 500 left to finish the task. (U.S. Air Force Photo by Airman 1st Class BrieAnna Stillman)

20th CS puts in work

Published Jan. 24, 2018
By Airman 1st Class
20th Fighter Wing

SHAW AIR FORCE BASE, S.C. -- Screens illuminate, pupils sharpen, and fingers start to race on keyboards as 20th Communications Squadron Airmen work to solve any problem thrown their way.

“Any computer problems you have, we can fix,” said Airman 1st Class Eleanor Anderson, 20th CS client systems technician. “It can be monitors, printers, scanners or your actual computer.”

Since mid to late November, the 20th CS has been updating Shaw’s computers to Windows 10. They have completed approximately 3,000 computers and have about 500 to go.

Windows 10 is being implemented to protect Department of Defense, issued computers more than Windows 7 did, and be more user friendly. The 20th CS uploads Windows 10 over the network server which erases Windows 7 and loads the new programs that come with it.
Not only does the 20th CS continue to update the base’s computers, but they must continue daily operations as well, such as fixing work phones for commanders, superintendents and first sergeants.

“I focus mainly on the work phones because there are so many on base and commanders, being as busy as they are, need their work phones back ASAP,” said Airman 1st Class Velenzia Varner, 20th CS client systems technician.

Airmen from the 20th CS continue to solve as many trouble tickets as possible to keep the mission moving and customers happy.