U.S. Air Force Senior Airman Brittany Scott, 20th Force Support Squadron outbound assignments personnel specialist, works with a customer over the phone at Shaw Air Force Base, South Carolina, Nov. 13, 2017. In addition to face-to-face counseling, outbound assignments Airmen provide customer service via telephone and e-mail communication. (U.S. Air Force photo by Airman 1st Class Destinee Sweeney)