HomePublic AffairsCOVID-19

Local Updates

*All Active Duty Service Members and their Dependents who were/are tested for COVID-19 off-base are required to report their results to 20 MDG Public Health at 803-895-6193.

*For COVID-19 Screening at Shaw Clinic (20 MDG), Appointments are Required.

Please call the Shaw Clinic Appointment Line at (803) 895-2273, Monday – Friday, 0700 – 1600.

 

*Under the declaration of a public health emergency, and in line with DODI 6200.03, to maximize social distancing, safeguard our Airmen and preserve combat capability, Shaw will only be open to Active Duty, their dependents and those who work/live on base. If you have a medical appointment on base, regardless of your AD/Retiree status, YOU WILL BE ALLOWED ON BASE for your appointment if you provide documentation. Additionally, the trusted traveler and visitor pass program will be suspended until further notice. Only those who currently have a valid (and current) visitor pass or are on an EAL will be allowed into the installation.
Please help us protect our mission and people.

MEDICAL

Do you have a fever, cough, or shortness of breath and been exposed to someone who has been recently quarantined for the Coronavirus or has been tested positive for the Coronavirus? If you or a family member believe you might be infected with COVID-19, use one of the following options BEFORE going to the Shaw Clinic:  the appointment line at (803) 895-2273; the TRICARE Nurse Advice Hotline, available 24/7, at 1-800-874-2273, option 1; or use the TRICARE Online (TOL) Secure Messaging.

 

Seek medical attention at an ER immediately if you develop any of the following emergency warning signs of COVID-19 or other medical problem:  extreme difficulty breathing, bluish lips/face, constant pain/pressure in the chest, severe constant dizziness/lightheadedness, acting confused, difficult to wake up, slurred speech, or new seizure/ongoing seizure, or any other symptom that is severe or concerning.

 

Seeking Care Outside of the Shaw Clinic

For all Active Duty Service Members (ADSMs), preauthorization for services is required before being seen at an Urgent Care Center (UCC) or by a network provider.  Thus, it is the responsibility of ADSMs enrolled in TRICARE Prime to obtain a referral BEFORE going to UCCs/network providers. 

 

ADSMs, we ask that you take the following actions if you would like to be seen at a UCC:   

  • During normal business hours, Monday – Friday, 0700 – 1600, call the Shaw Clinic Appointment Line at (803) 895-2273
  • Outside of business hours, call the Nurse Advice Line (NAL) at 1-800-874-2273, option 1. 

(Please understand that due to high call volume, wait times may be longer.  The 20 MDG appreciates your understanding and patience.)   

 

Pharmacy

 

  • The Satellite BX Pharmacy is closed until further notice.
  • Please call 895-6464/1309/6466/6125 for questions/transfers.

Discontinuation of Sick Call at Shaw Clinic (20 MDG)

In light of the current COVID-19 pandemic, we are temporarily halting Sick Call at the Shaw Clinic to prevent walk-in patients, thus reducing risk for other patients and medical staff. 

During normal business hours, Monday – Friday, 0700 – 1600, call the Shaw Clinic Appointment Line at (803) 895-2273. 

Outside of business hours, call the Nurse Advice Line (NAL) at 1-800-874-2273, option 1.

For any non-urgent needs, please contact your Shaw Clinic provider via TRICARE Online (TOL) Secure Messaging  (https://app.tolsecuremessaging.com/).

This does not change how the Shaw Clinic is currently operating – it just reinforces the importance of calling the MDG first so we may address your medical needs before bringing you in for an appointment. 

 

ALL UPCOMING Active Duty Clinic AND FLIGHT MEDICINE CLINIC APPOINTMENTS

  • If you currently have a medical appointment in the Active Duty Clinic or the Flight Medicine Clinic, the 20 MDG will CALL you at your scheduled appointment time.

  • If your care team determines that your needs can be met during this call, we ask you to NOT come into the clinic.
  • If your care team determines that you require a face to face appointment, they will contact you prior to your currently scheduled appointment time to notify you.
  • YOUR CONTACT INFORMATION:  If you need to verify your contact information, please go to https://tricare.mil/DEERS or call (800) 538-9522.

ALL UPCOMING Family Member/Retiree Clinic and Pediatrics Clinic Appointments 

  • If you currently have a medical appointment in the Family Member/Retiree Clinic or Pediatrics Clinic, you will be called by a staff member prior to your appointment time with further information.  (THIS DOES NOT APPLY TO THE ACTIVE DUTY/FLIGHT MEDICINE CLINIC.)
  • If your care team determines that your needs can be met during this call, we ask you to NOT come into the clinic.
  • YOUR CONTACT INFORMATION:  If you need to verify your contact information, please go to https://tricare.mil/DEERS or call (800) 538-9522.

Continue to be safe and take precautionary measures...your health and safety is important to us!

Prevention

  • Avoid close contact with anyone showing symptoms of respiratory illness (fever, cough, difficulty breathing)

  • Wash your hands for at least 20 seconds before and after preparing food, eating, and touching your face

  • If soap and water are not available, use an alcohol-based hand rub with at least 60% alcohol

  • Cover your nose and mouth with a tissue when you cough or sneeze, throw the tissue away immediately and wash your hands

 

Local Resources *Does not imply endorsement*

Base Updates Current as of April 2, 7 p.m.

Open?

Please visit: https://www.thebestfss.com/resources-support/alerts for the most up-to-date FSS information
Normal Operations
  • Carolina Pines Inn
  • Family Child Care
Limited Services
Food
  • Afterburner Grill (To - Go Food Service Only)
    • Monday-Friday: 6-8 a.m., 11 a.m.-1 p.m., 4:30-7 p.m.; Saturday-Sunday: Closed
  • Rickenbacker's (Coffee, Grab-n-Go, & Limited Hot Items)
    • Open 7 a.m.-2 p.m. (Building 1118 & Medical Clinic Location)
  • Tee Top Cafe @ Carolina Lakes Golf (To-Go Food Service Only)
    • Monday-Friday 7 a.m. to 1 p.m.
    • Phone: 803-895-1399 option 2
Services
  • MPF Main Office (Limited Staff/Hours)
    • VIRTUAL APPOINTMENTS ONLY: CLOSED for WALK IN service and passports
    • Email and telephonic support available between 0800-1000
    • If unable to make contact with MPF, leave message or email and we reply w/in 48 hrs
    • WHEN SCHEDULING AN APPT VIA EMAIL, PLEASE MAKE SUBJECT LINE READ “APPOINTMENT”
  • MPF Identification Card Service: Appointments & Walk-Ins
    • Call 895-1596 for appts.
    • Open Monday - Friday 8 a.m. - 3 p.m.
    • Please call prior to arrival
    • For MPF issues/concerns please contact MPF/CC, Capt Sheila Butler at 895-7830 or MPF/Supt MSgt Darnell Holyfield/MSgt Lauren Taylor at 895-1573
  • NAF/HRO & CPO: Services By Phone & Email Only
  • Spratt Education Center: Service By Email/Phone Only
  • A&FRC: Telephone Services Only, Mon - Fri 7:30 a.m. - 4:30 p.m.
    • Financial Counselor - 803-226-1813
    • Call Mr. John Kennedy for any other A&FRC services: 803-983-2836
  • MFLAC: Virtual Counseling Only

    • Adult - 803-465-7291

    • Child & Youth - 803-848-1600

Fitness
  • Carolina Lakes Golf Course (Pro Shop closed)
    • 7 Days a Week 12 - 6 p.m.
    • Walking play & Driving Range Only
    • Email: cofie.asare.1@us.af.mil to set up Tee Times
    • Maintenance - 803-542-6601 
LRS
  • Moving? 895-8604
WSA
  • Chaplain
    • To speak with an on-call chaplain: 895-5850
    • https://shawchapel.wixsite.com/shawchapel/read
  • Finance
    • Appointment only through the USAF Connect - 20th Fighter Wing App
  • Legal
    • Appointment Only: 895-1560
 
Closed
  • Arts & Crafts Center
  • Carolina Skies Club & Conference Center
  • Child Development Center
    • If you were billed, you will be refunded to the card on file within 1-2 weeks. April 1 autopayments are on hold. If the program reopens prior to April 15, the system will charge the card on file for the remainder of days from April 1-14 based on the customer's current category. Regular autopay schedule will resume April 15 unless there are further delays, in which auto-payments will continue to be on hold. Questions should be forwarded to ice.disa.mil with contact information for a response.
  • Fitness Center & Annex
  • Information Tickets & Tours
  • Outdoor Recreation
  • Shaw Lanes Bowling Center
  • Skeet & Trap Range
  • Wateree Recreation Area
  • Youth Annex
  • Youth Programs
 
Other
  • Commissary
    • Normal operations
  • BX
    • Tues - Sat: 0900-1800; closed Sun-Mon

Travel Restrictions

Q. Who does the domestic travel restriction apply to?
A. All DoD service members and civilians, and their family members will stop all official travel – such as Permanent Change of Station or Temporary Duty starting March 16 – through May 11. Exceptions may be given for compelling cases where the travel is: (1) determined to be mission essential; (2) necessary for humanitarian reasons; or (3) warranted due to extreme hardship.
 
Q. If somebody is already TDY or a family has departed for their CONUS PCS, what should they do?
A. Those who have already begun their travel may continue on to their final destination. Individuals whose TDY ends within stop movement period may return home. They should still be mindful of the health protection measures like social distancing and handwashing during their travels.
 
Q. Does the domestic travel restriction affect those who must travel for medical treatment?
A. No. Travel for medical treatment is still allowed.  
 
Q. Can military members still take leave?
A. Service members may only take leave in the local area. This is being done to limit the spread of and potential exposure to COVID-19. Exceptions may be given for compelling cases where the travel is: (1) determined to be mission essential; (2) necessary for humanitarian reasons; or (3) warranted due to extreme hardship.
 
Q. Do the Level 3 locations include the European countries mentioned by the president?
A. DoD follows the levels and countries designated by the CDC. As of March 11, the CDC updated the list of countries designated as Level 3. This includes the Schengen Area countries of the European Union. The complete list can be found here: www.cdc.gov/coronavirus/2019-ncov/travelers/index.html. 
 
Q. What about individuals who have had their household goods picked up but haven’t departed their location?  
A. Each situation is different. Individuals will need to contact their shipping office to determine if their household goods are still in the local area and whether or not they may have access to them.
 
Q. What about my POV? I have an upcoming appointment to drop my car off at the Vehicle Processing Center (VPC). What should I do?
A. If you are unsure if the stop movement order applies to you, contact your chain of command. If the stop movement order does not apply to your PCS—or your chain of command has approved an exception to the order—proceed to the VPC as planned.  
 
Q. I’ve already dropped my POV off, but my PCS has been delayed. Can I get my car back?
A. If you’re interested in retrieving your vehicle, contact the VPC immediately. VPCs are postured to assist customers with changing appointments, vehicle retrieval, and answering any other POV-related questions you have.
 
Q. Now that CDC has declared a Global COVID-19 Outbreak Notice as Level 2, does that mean no families, domestically or internationally, can accompany on PCS moves?
A. At this time, the United States is not designated as level 2. Domestic designations may change as conditions change in the coming days. All overseas locations are either Level 2 or Level 3. Yes, all family members of military and essential civilian employees will have their international travel deferred for 60 days.  
 
Q. With this new policy, what is the impact to those service members who have already received orders, to say, Korea or Japan? Will they be held in place?
A. Depending on their location, effective March 13, all service members, civilians and families traveling to, from or through Level 3 locations (as designated by the Centers for Disease Control and Prevention) will stop movement for the next 60 days. As stated in the travel restriction guidance, exceptions may be granted for compelling cases where the travel is: (1) determined to be mission essential; (2) necessary for humanitarian reasons; or (3) warranted due to extreme hardship.  
 
Q. What do you mean when you talk about overseas “concurrent official travel” for families to Level 2 locations? Will families not be allowed to accompany?
A. Concurrent travel refers to having family members travel with their sponsor.  No, families will not be able to accompany their sponsor to overseas locations; their travel will be deferred for 60 days. As stated in the travel restriction guidance, exceptions may be granted for compelling cases where the travel is: (1) determined to be mission essential; (2) necessary for humanitarian reasons; or (3) warranted due to extreme hardship.
 
Q. Will a service member be allowed to PCS from Level 3 locations? Or will orders be cancelled?
A. All DoD uniformed personnel, civilian personnel and family members traveling to, from or through CDC Level 3 locations will stop movement for the next 60 days. As stated in the travel restriction guidance, exceptions may be granted for compelling cases where the travel is: (1) determined to be mission essential; (2) necessary for humanitarian reasons; or (3) warranted due to extreme hardship.
 
Q. Is DoD planning to assist service members who have already terminated their leases in anticipation of a move within 30 days?
A. DoD will use all means available to assist service members who were impacted by COVID-19. Please contact your chain of command for assistance.
 
Q. Will the military cover their temporary housing until they can travel? Can they put the charges on their government travel card?
A. DoD will use all means available to assist service members who were impacted by COVID-19. Approved reimbursable travel expenses are authorized to be placed on the government travel card. Please contact your chain of command for assistance.
 
Q. Will reserve service members who are deployed to a CDC Level 3 or Level 2 location be permitted to redeploy CONUS upon completion of orders?
A. For Level 3: no, unless granted an exception. For Level 2, yes.
 
Q. How does this apply to Level 2 areas where service members are on military leave?
A. For those who recently traveled to, through, or from a CDC Travel Health Advisory Level 2 or Level 3 country, we are directing that they stay at home at 14 days, practice social distancing, and self-monitor for potential symptoms of COVID-19 including taking their temperature twice a day.
 
Q. Who is the waiver authority for travel exceptions?
A. Approval authority for these exceptions belongs to the combatant commander for those assigned to combatant commands. The Chairman may approve exceptions for the Joint Staff. The Secretary of the Military Department concerned and the Chief Management Officer, in the case of Defense Field Activities and Field Agencies, retain the authority for all other individuals. They may delegate the authority to no lower than the first general officer, flag officer, or member of the Senior Executive Service in the traveler’s chain of command or supervision.

 

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