*All Active Duty Service Members and their Dependents who were/are tested for COVID-19 off-base are required to report their results to 20 MDG Public Health at 803-895-6193.
*For COVID-19 Screening at Shaw Clinic (20 MDG), Appointments are Required.
Please call the Shaw Clinic Appointment Line at (803) 895-2273, Monday – Friday, 0700 – 1600.
*Under the declaration of a public health emergency, and in line with DODI 6200.03, to maximize social distancing, safeguard our Airmen and preserve combat capability, Shaw will only be open to Active Duty, their dependents and those who work/live on base. If you have a medical appointment on base, regardless of your AD/Retiree status, YOU WILL BE ALLOWED ON BASE for your appointment if you provide documentation. Additionally, the trusted traveler and visitor pass program will be suspended until further notice. Only those who currently have a valid (and current) visitor pass or are on an EAL will be allowed into the installation.
Please help us protect our mission and people.
Do you have a fever, cough, or shortness of breath and been exposed to someone who has been recently quarantined for the Coronavirus or has been tested positive for the Coronavirus? If you or a family member believe you might be infected with COVID-19, use one of the following options BEFORE going to the Shaw Clinic: the appointment line at (803) 895-2273; the TRICARE Nurse Advice Hotline, available 24/7, at 1-800-874-2273, option 1; or use the TRICARE Online (TOL) Secure Messaging.
Seek medical attention at an ER immediately if you develop any of the following emergency warning signs of COVID-19 or other medical problem: extreme difficulty breathing, bluish lips/face, constant pain/pressure in the chest, severe constant dizziness/lightheadedness, acting confused, difficult to wake up, slurred speech, or new seizure/ongoing seizure, or any other symptom that is severe or concerning.
Seeking Care Outside of the Shaw Clinic
For all Active Duty Service Members (ADSMs), preauthorization for services is required before being seen at an Urgent Care Center (UCC) or by a network provider. Thus, it is the responsibility of ADSMs enrolled in TRICARE Prime to obtain a referral BEFORE going to UCCs/network providers.
ADSMs, we ask that you take the following actions if you would like to be seen at a UCC:
(Please understand that due to high call volume, wait times may be longer. The 20 MDG appreciates your understanding and patience.)
Discontinuation of Sick Call at Shaw Clinic (20 MDG)
In light of the current COVID-19 pandemic, we are temporarily halting Sick Call at the Shaw Clinic to prevent walk-in patients, thus reducing risk for other patients and medical staff.
◾During normal business hours, Monday – Friday, 0700 – 1600, call the Shaw Clinic Appointment Line at (803) 895-2273.
◾Outside of business hours, call the Nurse Advice Line (NAL) at 1-800-874-2273, option 1.
For any non-urgent needs, please contact your Shaw Clinic provider via TRICARE Online (TOL) Secure Messaging (https://app.tolsecuremessaging.com/).
This does not change how the Shaw Clinic is currently operating – it just reinforces the importance of calling the MDG first so we may address your medical needs before bringing you in for an appointment.
ALL UPCOMING Active Duty Clinic AND FLIGHT MEDICINE CLINIC APPOINTMENTS
If you currently have a medical appointment in the Active Duty Clinic or the Flight Medicine Clinic, the 20 MDG will CALL you at your scheduled appointment time.
YOUR CONTACT INFORMATION: If you need to verify your contact information, please go to https://tricare.mil/DEERS or call (800) 538-9522.
ALL UPCOMING Family Member/Retiree Clinic and Pediatrics Clinic Appointments
Continue to be safe and take precautionary measures...your health and safety is important to us!
Avoid close contact with anyone showing symptoms of respiratory illness (fever, cough, difficulty breathing)
Wash your hands for at least 20 seconds before and after preparing food, eating, and touching your face
If soap and water are not available, use an alcohol-based hand rub with at least 60% alcohol
Cover your nose and mouth with a tissue when you cough or sneeze, throw the tissue away immediately and wash your hands
Local Resources *Does not imply endorsement*
Base Updates Current as of April 2, 7 p.m.
MFLAC: Virtual Counseling Only
Adult - 803-465-7291
Child & Youth - 803-848-1600